Cancellation & refund policy

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If you need to cancel your booking, please call Windswell Crew on 0427 498 042 between the hours of 8AM to 9PM. If necessary, you may leave a detailed voicemail or text message. We will return your call as soon as possible.

Less than 48 hours – No refund

48 plus hours – 50% refund

More than 96 hours – 100% refund

We reserve the right to cancel and fully refund or rescedule at anytime due to the bad wind, weather conditions, or unseen mechanical problems.

The skipper or the operations manager has the final call. For the safety of all our passenger, if the conditions are unsafe, we don’t go, most of the time we can try and reschedule or offer an alternate tour session or location.

We are always happy to refund your money back if we cannot provide you with an awesome watersports experience.