Cancellation and refund policy

How to cancel your booking

If you need to cancel your booking, please call Windswell Crew on 0427 498 042 between the hours of 8AM to 9PM. If necessary, you may leave a detailed voicemail or text message. We will return your call as soon as possible.

Late Cancellations/No-Shows

A cancellation is considered late when the booking is cancelled less than 48 hours before the booking time. A no-show is when you miss a booking without cancelling. In either case, no refund is issued and and 100% charge will apply.

Cancellation refund

Less than 48 hours – No refund
48 plus hours – 50% refund 
More than 96  hours – 100% refund

Our cancellation policy

We reserve the right to cancel and fully refund or rescedule at anytime due to the bad wind, weather conditions, or unseen mechanical problems. The skipper or the operations manager has the final call. For the safety of all our passenger, if the conditions are unsafe, we don’t go, most of the time we can try and reschedule or offer an alternate tour session or location.

We are aleaysd happy to giver money back if we cannot provide you with an awesome watersports experience

 

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